Water Department

sign up scroll down icon

Water and Sewer

Announcements | QuicklinksOnline PaymentsWelcome | Mission Statement 

Customers may make payments on-site at our drive-thru window or after hours drop box. Please consider using one of the many ways to make payments from the convenience of your home.
Payment options are: Mailing, Online, or call 770-387-5170. Customers may make a request for new, transfer or terminate service, as well as making a request for a payment arrangement by clicking to

Request Services Online
or by speaking to a Customer Service Representative.

BCWD50Serving Bartow County Since 1969

Business Office: 50 Nelson Street, Cartersville, GA 30120
: (770) 387-5170         Fax: (770) 387-5173

Office Hours: 
Monday - Friday 8:00 a.m. - 5:00 p.m. 
Drive-Thru: Monday - Friday 8:00 a.m. to 4:45 p.m.
**Lobby Closed for Lunch: Monday to Friday; 11:30 a.m. to 12:30 p.m. - Drive-Thru Remains Open**
Night Drop box remains open 24/7

2 Roosevelt Street; Cartersville, GA 30120
Phone: (678) 721-5494 
Fax: (770) 607-6306
Emails: bcwd@bartowcountyga.gov     water@bartowcountyga.gov
Hearing Impaired Phone: (770) 387-5034 (Office Closed  11:30 am to 12:30 pm)

BCWD Front View
 Servline® Program (Water Leak Adjustment Policy)

Effective August 1, 2018, the Bartow County Water Department implemented our new Leak Adjustment Policy in association with ServLine® that will provide RESIDENTIAL WATER CUSTOMERS ONLY! with Water Service Leak Coverage and/or Water Service Line Coverage. Residential Customers have been automatically enrolled with the Water Service Leak Coverage and will be billed for this coverage on the 1st of every month and dated for their applicable billing cycle date if their account is active on that date and will be eligible for one (1) leak adjustment within a 12-month period!! Residential Customers have the option to decline this leak coverage by submitting a signed Water Service Leak Coverage Decline Form to our department. For Water Service Line Coverage Residential Customers can complete and submit a Waterline Coverage Enrollment Form  to our department to register this particular service. For additional information regarding the details of this program please select the following link: **Bartow County Water Department ServLine® Program** or contact Servline Customer Service @ (888) 977-9235.
 Bartow County Water System Online Payment System

Online Payment System

Account Information (800) 766-2350
Payments (800) 720-6847
Bartow County Water Department Online Payment System Policies for customers with delinquent balances and/or disconnected for non-payment are provided on our Online Payment System webpage!! Bartow County Water Department Customers that would like to establish an account and submit their Utility Service Bill Payments through our Online Payment System can click the "Xpress Bill Pay logo" above to view their website and/or click “Instructions For First Time Users” to obtain an Account Setup manual for operational instructions. For additional information regarding our Online Payment System, please contact our Main Administrative Office during regular business hours, Monday through Friday, 8:00 am to 5:00 pm.