Citizen Alert System

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Customer Service


Payment options are: 
Onsite Drive-thru Window (open 8:00-4:45)
Onsite Drop Box (24/7)
By Mail to P.O. Box 850, Cartersville, GA 30120
By Phone 770-387-5170 to speak a Customer Service Representative

Customers may make a request for new, transfer or terminate service, as well as making a request for a payment arrangement by clicking Request Services Online.

Information Regarding New Service Application
Customer Water System Requirements
Service Transfers
Service Disconnections
Water & Sewer Service Account & Connection Fees
Note: These New Service Connections Fees are subject to changes based upon applicable utility system service location.  Additional charges may be required.


Rates and Fees
A Bartow County Water customer receives a bill once a month.

For detailed information regarding water, sewer, and miscellaneous rates, fees, and charges, please connection fees =. The following is an explanation of the fees which appear on monthly customer bills:

Water Base Fee - Each customer is billed for a base fee for water which is determined by the meter size for the location.  This fee covers the costs associated with the reading and maintenance of the meters, the maintenance of the water distribution system, and administrative costs.

Water Usage (consumption) FeeThese fees are determined by the reads taken from the meter.  This is the cost of the actual water used by the customer.

Sewer Base (consumption) FeeIf the location is on Bartow County Water’s sewer system, a sewer base fee is assessed which is determined by the meter size for the location.  This fee covers the costs associated with the maintenance of the sewer collection system.

Sewer Usage FeeThese fees are determined by the reads taken from the water meter.  This fee covers the costs associated with processing and treating sewage from the location.  

 Emergency Service Calls


PLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE.
EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE FORWARDED TO BARTOW COUNTY 911.